Information about returns

As a eShop customer you can register your return comfortably in your SFS Group customer account . After selecting the reason for return and the items via My eShop > Orders , your return is registered in the order history by clicking on “Return item”.

You will then receive an email confirmation, and our customer advisor will process your return request as quickly as possible. For the next steps, your customer advisor will contact you.

We offer extensive calibration services through our manufacturers and service providers.

If you would like to have an item calibrated, please contact our customer service:

Please enclose the appropriate form with recalibration or repair orders.

A replacement delivery is available for business customers as part of the returns process. Please contact: industrie-metall@sfs.ch .

1. As a eShop customer you can register your return comfortably in your Hoffmann Group customer account . After selecting the reason for return and the items via My eShop > Orders , your return is registered in the order history by clicking on “Return item”. A confirmation e-mail and a return label will then be sent to you.

2. For returns, you could also inform customer service.

Tools made to order cannot be returned or exchanged.

We issue a warranty for all tools, and in case of material or manufacturing fault, grant a replacement. Any further claims are exempt. Tools made to order cannot be returned or exchanged.

If you would like to make a complaint please contact our customer service.

We offer extensive calibration services through our manufacturers and service providers.

If you would like to have an item calibrated, please contact our customer service:

Please enclose the appropriate form with recalibration or repair orders.