Information about orders

Please log in to your SFS Group customer account to see your customer-specific prices. Please note that after registering to the eShop, it may take a few days until your customer-specific prices are displayed. Orders placed directly after registering to the eShop, will be processed automatically. Your customer-specific net prices will self-evidently be considered.

This may be because your registration is still in process. Only after receiving the registration confirmation, you are instantly sent the order confirmation as well. Your customer-specific prices will self-evidently be considered.

In order to add an internal order number to your order in the eShop, you can use the field “internal order number” in the last order step. For this purpose you go „to checkout“ and fill in your desired internal order number in the section “Mode of dispatch & Internal order number”.

You can either add it to each order separately or have them added automatically to each eShop order according to predefined criteria.

Furthermore, this field can be defined as a mandatory field via company settings to make sure that every order was provided with the corresponding reference.

In addition you have the option of adding an internal note to every order item.

You can easily view the delivery status of your order when logged in under My eShop account > Orders.

You have the option of receiving your invoice via e-mail, as a PDF or by EDI (Electronic Data Integration). This way you can print it easily and quickly. Please get in touch with your contact at the SFS Group.

Furthermore you can view, download and print the invoices for your orders at any time under My eShop Account > Orders To do so, click „print invoice“ in the desired order.

At SFS Group you can choose between the following order options: by phone, by e-mail, by fax, by EDI or via our eShop which offers you many more possibilities.

To guarantee our customers maximum security we use SSL encryption technology. This type of encryption is standard for the internet and is used by all reputable internet shops. The SSL encryption prevents unauthorized persons gaining an insight into your data during the ordering process.

Order stock items quickly and easily using the convenient scanner by scanning the labels and uploading the data directly to the shopping cart.

Important: Order data must be deleted from the scanner's drive after each order upload. This can be done directly on the scanner or by scanning the barcode on the datasheet.

Here you can find the datasheet (PDF)for simplified recording of specific quantities.

Discover the scanner